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Terms of Service


Privacy Policy respects your privacy and is committed to protecting your personal data.

We will never sell or share your information with any third parties in order to continuously improve our service to you in accordance with this privacy policy.

This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Our privacy policy explains how we look after any information we have about you, how it helps and why we need it. It makes clear how you can control that information, including how we contact you, and what it means if we have to share your information.

Collecting and processing personal information about you and other people helps us run smoothly and meet our  aims. We use this information to give you the best possible experience with us, whether that’s sending you information as quickly as possible, telling you about our latest campaign or thanking you for your support.

We will never sell any information we have about you to third parties for their own promotional marketing. You can change how, or if, we contact you at any point.

What personal data we collect

We collect information directly from you, when you give it to us by subscribing to our website. 

Information we collect directly from you

When you provide us with your information directly, we usually ask you for your name, address and contact details. We will also collect your banking or credit card details that helps us understand how we can meet your needs.

If you volunteer for us, we may also collect details about your contact details, age, gender, skills and experience, emergency contact details, references, ethnic origin and criminal convictions.

Information we collect from you on our websites and social media sites and apps

We use social media to deliver education and support to you. Some of these ask you to give extra details about your personal health and ethnicity as well as extra information about you like your diabetes type, age, gender and date of diagnosis. This is so we can provide you with educational content which is relevant, clinically accurate and suitable for you.


Our website, like most others, uses cookies to improve the way it works and monitor its performance.

This includes allowing us to:

  • recognise you when you visit our site more than once

  • identify what device you used to access the site

  • how you came to our site

  • what pages you looked at or what action you took

  • what pages are most popular

  • save any of your personalised settings

We also use cookies and similar types of code to show you targeted information from us when you leave our site and go to third party websites, for example on Google and Facebook and their associated sites like Instagram and YouTube.

This means we can tailor our marketing to better suit your needs and aim to display ads that we believe are relevant to you. You can change your cookies settings on our website or change your social media settings to prevent this type of activity.

Please note that even if you change your preferences with us, you will still see some content from us on social media, as the social media site will choose content for you based on other reasons. When you visit our social media pages (including Facebook, Instagram, Twitter), the owner of that site will usually place cookies on your device. You can choose whether to allow this by changing your social media or browser preferences.

We also may periodically offer you the opportunity to take part in user experience testing via our website. 

Information we get from other sources

If you have given permission to third parties to give us your data, we will sometimes receive information about you from them. if you’ve agreed they can share that information with us. Social media sites like Facebook, WhatsApp and Google can also share your data with third parties, including us, depending on the settings you’ve chosen on those sites.


We provide age-appropriate information for children and young people living with diabetes on our website. We sometimes receive limited data about children with prediabetes and type 2 diabetes. Wherever possible, we will ask for consent from parents to collect information about children and young people. 

Business contacts

When we work with third party suppliers or customers we will usually collect limited contact details for key staff at that supplier or customer. These are only used for managing our business relationship with that supplier or customer.

How we use your data

We use the data you give us and the data we collect about you from other sources for the following purposes:

  • To provide you with the services, information and products you request.

  • To provide you with information about type 2 diabetes.

  • For administration purposes.

  • To monitor and improve the performance of our website.

  • To provide interactive services to you on our website.

  • To safely and securely test the impact of technical system changes on your data.

  • To analyse and improve the services, products and information we offer and the campaigns and appeals we produce.

  • To keep a record of your interactions with us.

  • To better understand our supporters’ needs, wishes and interests.

  • To tailor relevant information about us to you when you leave our site and go to other websites.

  • To deliver information we believe will be relevant and interesting to other people with similar interests and characteristics to you.

  • To make a decision about whether you are eligible to take part in a specific research project.

Supporting people living with diabetes

We provide seminars for people living with prediabetes and type 2 diabetes, their family, carers and friends or people who are worried they may be at risk of diabetes. Any medical information you provide to us is kept strictly confidential. We only use this information to answer your questions and provide you with any support you request, for staff training and quality assessment.

We also provide customer support, which deals with a whole range of other questions, issues and complaints about our work. We use the information you give us to answer your questions, provide support to you or investigate any complaints, for staff training and quality monitoring.

Case studies

Some people agree to share their diabetes story with us to help us in our work and to help other people who may have similar experiences. This may involve you providing us with more detailed information about your health, background, ethnicity, diabetes story and some photographs. We’re always really grateful when people agree to get involved in our work in this way and we’ll always ask you for your consent to use this information so that you stay in control of how this information is used.

Analysing data to improve what we do

We often use personal information to analyse the success of our campaigns, appeals and initiatives. This helps us make sure we’re reaching the right people and having the greatest impact. It’s also useful to us to group our supporters together in our databases on the basis of common interests or characteristics. This is often known as segmentation or profiling. It helps us to understand what kind of people take part in particular campaigns or appeals, so that we can improve what we do. 

If you’ve agreed to receive emails from us, we also track whether emails have been opened and whether you’ve clicked on any of the links in those emails to see if they were useful and interesting to you.

Applications to participate in research

If you apply to participate in a research project, our online recruitment platform may automatically decide whether you are suitable to participate. This decision is based on the data you provide during the sign-up process. Each research project is different, and our sign-up process will clearly explain who we are looking for and the reasons why. Your application to participate in research – whether accepted or not – has no effect on any other involvement you have with us now or in the future.

Who we share information with

We can’t do everything ourselves, so often we need to share your personal information with third parties with the skill, experience and facilities to deliver services to you and give you information you’ve requested.


We may also share your personal information with third parties so they can give us advice or services to carry out our work. We’ll always make sure that your information is kept securely and can’t be used for other purposes. If you sign up for our research, we will share your information with our research clients so they can contact you to participate in research. We will never sell or give your information to third parties for their own promotional marketing purposes or without your consent.

Occasionally we may be legally required to share information with official agencies, regulatory bodies or the police to protect you or to prevent or detect a crime.

Providing information to you and delivering services

When we send out information to you, for example about our events, campaigns or membership benefits, we often use companies who provide support services like printing, creative services and mailing to do this. Your details may also be passed to a survey provider for feedback on our services, so that we can improve what we offer.

We sometimes team up with other partner organisations like other charities, healthcare organisations or companies where we have common goals. This often allows us to achieve more than doing things on our own. We’ll always give you the choice on whether your details are passed to our partners or not.

Transfers outside the European Economic Area

Our work is based in the UK and we store the data we hold within the European Economic Area (where you have the same level of protection for your data as in the UK). However, a few of our suppliers may store their data outside the European Economic Area. We will only transfer your data to them if we are confident that your data will be adequately protected, for example if they have signed up to the US’s Privacy Shield, which guarantees the rights of European Union citizens, or if we have a contract with them that says they will meet EEA data processing standards.

How long we keep your information

As diabetes is a long-term, chronic condition, we know that your needs for support and your relationship with us will change over time. We will normally keep your personal information only for as long as necessary.

We normally keep your details on our supporter database while we have an ongoing relationship with you. If we haven’t heard from you for seven years, we will archive your data, which means we won’t use it any more unless you decide to restart your relationship with us.

How we keep your information securely

We guard against unauthorised access to our systems by reviewing our information collection, storage and processing practices, including physical security measures. We restrict access to personal information to employees, contractors and third parties who need to know that information to process it for us and put in place contracts which require them to keep it confidential. We regularly assess the security of our systems. If we need to transfer data to or from third parties, we will always use a secure method to do so.

Our legal basis for processing data

Organisations that collect personal data need to have a lawful basis for doing so. The law sets out six ways to process personal data (plus extra conditions for processing sensitive personal data). Five of these are relevant to the types of processing that we carry out.

This includes information that is processed on the basis of:

  • A person’s consent (for example to send you direct marketing by e-mail or SMS)

  • Our legitimate interests

  • A contractual relationship (for example to provide you with goods or services that you have bought from us, or when you agree to participate in user experience research)

  • Processing that is necessary for meeting legal obligations (for example to process a Gift Aid declaration and carrying out due diligence on large donations), and

  • In rare cases, to protect someone’s life.

Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and doesn’t adversely impact the rights of the individual concerned.;

We will always consider if it is fair and balanced to use your personal information and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to make sure that we use your personal information in ways that are not unduly intrusive or unfair.

Our legitimate interests

  • Achieving our aims –These include providing support and advice to people living with diabetes and its related complications and for those who care for them, increasing the understanding of diabetes, educating healthcare professionals and the general public and promoting research into the causes, prevention and cure of diabetes and publishing the results of research.

  • Administration and operational management - This includes running the company, legal and financial reporting and meeting legal requirements, , responding to your enquiries, providing information and our support, research, surveys, events management, the administration of volunteers and employment and recruitment requirements.

Your rights

You’re in control of your data and the way we use it.

You can ask us for a copy of the information we hold about you at any time by contacting us at the details below. We will generally supply any information you ask for within 30 days unless it is a particularly complex request. We will not charge you for this information other than in exceptional circumstances. We may ask you for proof of identity as we need to be sure we are only releasing your personal data to you.

You can also ask us at any time:

  • to amend your data

  • to stop using your data for a particular purpose, if you’ve changed your mind about it

  • to limit the way we use your data

  • to stop using your data for direct marketing 

  • to delete your data.

We will do our best to follow your requests as long as we’re able to do so. If you ask us to delete your data, or to stop sending marketing information to you, we will retain limited details on a suppression list (a list of people we can’t contact), to make sure we don’t contact you again by mistake. In this case, your details won’t be used for any other purpose. 


If you have any complaints about the way we collect and manage your data, please let us know so we can address them. We have appointed a Data Protection Officer to oversee the way we manage personal data. They can be contacted at 


Additional membership terms

We offer three billing options for the membership: 6 months, 12 months and 24 months. As of February 2023, the 6 months membership is 49 UK Sterling, 12 months is 65 UK Sterling and the 24 months is 99 UK Sterling.

You can keep track of payments from your account / members page. On your membership page you can also cancel your subscription at any time. No further charges will be made after cancellation.

Cancellation  & Refund Policy

If you decide to cancel your membership within 24 hours, there will be no charge. Please note that should you wish to cancel, you need to do so during the 24 hour period to be get full refund.

If you request a refund, we will examine the individual circumstances surrounding the charge and do our best to be fair. Subject to applicable consumer protection laws, we reserve the right to deduct an administrative fee from refunds. You can send a refund request by email to info@glucospace,com.

While evaluating each situation, our maximum refund policy are as follows -


£49 (6 months membership) - cancelled after 24 hours, £8.16 refund.

£65 (1 year membership) - cancelled after 24 hours, £5.41 refund.

£99 (2 year membership) - cancelled after 24 hours, £4.12 refund.


Last update: 13 February 2023

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